At today’s KM Legal conference, Ruth Ward started us off with a good overview of the challenges facing KMers in law firms following the end of the legal boom (or the great reset as Bruce MacEwen puts it). Better than that though, she also provided a list of key features that KM needs to demonstrate in the future.
- Client centred
- Culturally attentive
These are all great, and I would argue we should have been demonstrating them in the past as well. Ruth was pressed to pick one attribute that was the most important. She chose relevance because it underpinned or enhanced all of the others. Absolutely the right choice, I agree.