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Archive for the ‘Clients’ Category

Getting a clue

Posted in Clients, Culture, Web2.0 on 18 July 2008 | No Comments »

A little while ago, Doug Cornelius posted a review of Groundswell. At the time, I looked at the book and the authors’ blog;* I wasn’t tempted to buy it, but something looked familiar. When a colleague recommended the book to me today, I took another look and realised where the resonance was: the Cluetrain Manifesto.
I [...]

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Getting better through practice

Posted in Clients, Lawyering, Learning on 8 May 2008 | 1 Comment »

Law firms, perhaps professional service firms in general, attribute significance to experience. As David Maister puts it, “clients can look for experience, expertise or efficiency.” Real expertise (as in “this is the person who defines this area of practice”) is hard to come by; few firms can expect to have an excess of experts. Efficiency [...]

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My mate, not yours

Posted in Clients, Culture, KM, Tradition on 3 April 2008 | 1 Comment »

In my last post, I said that I wanted to refer constructively to something that Doug Cornelius wrote in his series of blog posts on Household KM. Here it is.
Doug’s posts are an interesting review of the tools available to manage domestic calendars, contacts, libraries and information. I found his take on contact management particularly insightful. As [...]

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Talking to clients — the Nine Inch Nails way

Posted in Clients, Knowledge on 13 March 2008 | No Comments »

I have one Nine Inch Nails song on my iPod. (And one of their songs sung by another.) I can’t say I am a fan of their music. However, I almost wish I could when I see how fan-focused the band (and their leader, Trent Reznor, in particular) are.
Bob Lefsetz is one of the most enthusiastic, [...]

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